CM-2020: Emergency Response

1 day

Course Description

CM-2020 is a one day course to equip participants with effective responses during a crisis which will help the organisation to ensure life safety, and minimize the impact on information and infrastructure assets. It will ensure that the organisation has the resources to recover and resume critical business operations effectively and impart to participants the knowledge pertaining to incident and escalation management, emergency response, damage assessment and plan activation.

A good Business Continuity (BC)/Disaster Recovery (DR) plan can be undermined if the emergency and incident response is less than effective. Effective responses will help the organisation to ensure life safety, and minimise the impact and effect on information and infrastructure assets. It will ensure that the organisation has the resources to recover and resume critical business operations. This course will impart to the participants, the knowledge pertaining to incident and escalation management, emergency response, damage assessment and plan activation.

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Objectives

Participants will understand:

  • Review the disaster life cycle
  • Roles and responsibilities of designated team members
  • Importance of pro-active measures and activities during pre-crisis
  • Escalation and incident management; notification
  • Damage assessment and plan activation
  • Transiting from emergency response to business recovery-resumption